Returns and Exchanges

RETURNS AND EXCHANGES

RETURNS
We will provide you with a store credit or exchange for full priced purchases under the following conditions:
The goods must be in unused condition and the goods must be returned to us within 7 days from date of purchase.

The original invoice/ receipt must be shown as proof of purchase. Shipping charges will not be refunded. A further delivery charge will be required for sending out all exchanges.

SALE ITEMS
No refunds or exchanges on sale or discounted items or purchases made with a sale promo code.

RETURN SHIPPING 
Please contact us on contact@nayathaipottery to confirm the return of an item before sending it to us. If the product has been damaged in transit please notify us immediately and we will contact the delivery provider to resolve any claims.

You are responsible for paying for your own shipping costs when returning/exchanging an item. Shipping costs are non-refundable. Naya Thai Pottery takes no responsibility for missing incoming deliveries.

QUERIES
If you have any queries regarding returns or exchanges please contact us at contact@nayathaipottery.com